RTO Help

RTO accounts can be created via the RTO User Registration page. Once your account has been created it will need to be activated by your RTO’s CEO before you can log into it. The CEO of your RTO will receive an email with instructions on how to activate the account.

If your CEO does not receive an activation request email, please have them email the My Skills Helpdesk with authorisation to have your account activated.

NOTE: If emailing the My Skills Helpdesk with authorisation to activate an account, the email must come from the CEO listed against the RTO in training.gov.au.

You can log into your RTO account via the My Skills Log In page. Upon successful log in you will be redirected to your RTO’s profile page in edit mode.

If you have forgotten the password to your RTO account, you can reset it via the My Skills Forgotten Password page.

If your account has been locked out, you will need to contact the My Skills Helpdesk.

Information about the training components (courses, skill sets and units) your RTO has on offer can be provided via the 'My Courses' tab of your RTO's profile page in edit mode. Following is the information that can be provided about training components:

• Tuition Fee: The maximum price a student (not eligible for any subsidies or discounts) would pay. If you have additional pricing information or breakdowns, use the ‘Add Additional Course Info’ button.
• Duration: Entered as a number and type (hours, days, weeks, months, years). The amount of time a typical full-time student takes from enrolment to completion. If you have additional duration information or breakdowns, use the ‘Add Additional Course Info’ button.
• Available Part-Time: Whether or not part-time delivery is available. If you have additional information regarding part-time delivery, use the ‘Add Additional Course Info’ button.
• Available Online: Whether or not delivery can occur online. If you have additional information regarding online delivery, use the ‘Add Additional Course Info’ button.
• Offsite Delivery Available: Whether or not delivery can occur offsite, for example, at a workplace. If you have additional information on the delivery of this course offsite, use the ‘Add Additional Course Info’ button.
• Block Training Available: Whether or not delivery can occur in blocks, for example, 1 week every 2 months. If you have additional information on the blocks available, use the ‘Add Additional Course Info’ button..
• Additional Course Info: A free text field that allows you to provide any additional information you like about the training component. For example, this can include detailed information about pricing, duration and delivery.
• Course Offering/Availability: The locations that the training component is/isn't offered at. Can be modified by selecting the 'Toggle Offering of Course' button. By default, training components that are on your RTO's explicit scope are shown as being offered on My Skills.

Information can be modified for a training component at each location (campus) you have entered into My Skills. By default, any new campus will use the training component information from the Head Office.

You can provide information about your RTO via the 'My Provider Details' tab on your RTO's profile page in edit mode. Where available, information from training.gov.au is used to populate your RTO's profile. You can edit the following information for your RTO:

• Preferred name
• Head office address (including map location)
• Public enquiries contact information
• Training organisation website URL
• Course enrolment page URL
• Organisation summary
• Availability of Australian Apprenticeships and Traineeships
• Face to Face training information
• Offsite training information
• Flexible learning information
• Mixed mode training information
• Facilities information
• Services information
• Keywords (used in My Skills user searches)

You can add additional training locations (campuses)  for your RTO via the 'My Campuses' tab whilst on your RTO's profile page in edit mode by selecting the 'Add campus' button at the bottom of this page.

By default, any new campus will use all the training component information provided at the Head Office location.

You can edit profile and training component information for any location (campus) by selecting the corresponding pencil button whilst on the 'My Campuses' tab of your RTO's profile page whilst in edit mode.

Training component information can be downloaded, edited and uploaded to My Skills as an alternative to the 'My Courses' or 'My Units' tabs. At this point in time, only information for the Head Office can be modified as well as the locations/campuses the training component is offered at. Following is information about the fields in the course file (CSV format):

• Field 1: Course Code - The code of the training component, as per training.gov.au.
• Field 2: Tuition Fee - The maximum price a student (not eligible for any subsidies or discounts) would pay. If you have additional pricing information or breakdowns, use the Add Additional Course Info field.
• Field 3: Duration Number - Used in combination with the 'Duration Type' field to determine the duration. To be provided as a whole number
• Field 4: Duration Type - Used in combination with the 'Duration Number' field to determine the duration. Accepted values are: 'H' (represents hours), 'D' (represents days), 'W' (represents weeks), 'M' (represents months) and 'Y' (represents years).
• Field 5: Available Part-Time - Whether or not a student can enrol on a part-time basis. If you have additional information on part-time study, use the Course and Additional Fees Information field. Accepted values are: 'Y' (representing yes) and 'N' (representing no).
• Field 6: Available Online - Whether or not delivery can occur online. If you have additional information regarding online delivery, use the Course and Additional Fees Information field. Accepted values are: 'Y' (representing yes) and 'N' (representing no).
• Field 7: Offsite Delivery Available - Whether or not delivery can occur offsite, for example, at a workplace. If you have additional information on the delivery of this course offsite, use the Course and Additional Fees Information field. Accepted values are: 'Y' (representing yes) and 'N' (representing no).
• Field 8: Block Training Available - Whether or not delivery can occur in blocks, for example, 1 week every 2 months. If you have additional information on the blocks available, use the Course and Additional Fees Information field. Accepted values are: 'Y' (representing yes) and 'N' (representing no).
• Field 9: Course and Additional Fees Information - A free text field that allows you to provide any additional information you like about the training component. For example, this can include detailed information about pricing, duration and delivery.
• Field 10: Offered at Head Office - Whether or not the training component is offered at the head office location. Accepted values are: 'Y' (representing yes) and 'N' (representing no).
• Fields 11+: Campus Offering - Example field heading "Offer at: Campus 1 name (Location ID: 123456)". There will be 1 field for each campus you have added in My Skills. If no campuses have been added then this field will not be present. This field represents whether or not the training component is offered at the head office location. Accepted values are: 'Y' (representing yes) and 'N' (representing no).
• Last Field: RTO Course URL - The exact # position of this field depends on whether or not any campuses have been added for your RTO. This field will always be the last field in the course file. This is the URL that you would like to direct My Skills users to. Ideally this would be a page on your RTO’s website containing detailed information about the offering.​